Frequently Asked Questions

Q: How long does it take to process an order?

A: Once your order is confirmed, our processing time is typically 1-3 business days for both pick-up and shipped orders.

Q: Does it come with a tracking number?
A: Yes, all orders come with a tracking number, except for orders that are selected for pick-up.

Q: What is your Shipping Speed?
A: Our expedited shipping within Canada takes approximately 5-10 business days, not including weekends, holidays, and processing time.  For United States customers : 4-8 business days.

Q: I want to make a special order. How can I do it?
A: Please do not hesitate to contact us regarding your special order. We are here to assist you and help fulfill your specific requirements.

Q: Do you offer refunds?
A: Please refer to our refund policy, which can be found on our website under "Refund Policy."

Q: What is your exchange policy?
A: We offer exchanges for goods that are in their original packaging, unopened, and in 100% excellent condition. The buyer is responsible for any shipping fees associated with the exchange, and we do not offer refunds for shipping charges incurred during the exchange process. Please note that we do not accept returns or exchanges for opened or used ink products or items not in their original packaging.

Q: I'm experiencing problems with my order. What should I do?
A: If you have any issues with your order, please do not hesitate to contact us. We are here to solve any problems you may encounter. For shipped orders, we kindly ask you to wait for the maximum delivery timeframe before contacting us, especially if you did not upgrade your shipping method. Thank you for your understanding.